Telehealth Etiquette: Best Practices for Virtual Visits/Telehealth Visit
The medical practice of medicine is undergoing a sea change due to new advances in technology. Virtual visits, telemedicine, online health records, and electronic patient records are transforming the way doctors get their patients and serve their communities. Many practices are reaping the benefits of these changes with expanded patient access and improved access to medical records and billing. However, some practices are still not maximizing these new technologies. This can limit patient care, place undue stress on staff, and create unnecessary revenue lost from patients choosing not to utilize certain services. In this article, we will describe some best practices for virtual visits/telemedicine to help you better serve your patients and be more productive in your time.
The first practice that comes to mind is to always have a ready staff in the event patients need help, receive a treatment plan, or have a question answered. Staff members need to be trained to handle any situation that may arise and be able to provide an immediate answer. As the practice grows, it is important to expand the reach of your office. Telemedicine allows you to reach patients in areas that may otherwise not be accessible by any other means. Your practice needs to develop relationships with providers across the healthcare industry, whether it is through provider networks or affiliations, to ensure proper billing and communication.